Effective Date / Last Updated
Effective Date: [EFFECTIVE_DATE]
Last Updated: [EFFECTIVE_DATE]
Who We Are
[LEGAL_BUSINESS_NAME], doing business as [DBA_NAME], provides automotive locksmith and car key fob services in California. This policy applies to personal information collected through this website, contact/quote forms, phone calls, text messages, and email communications related to service requests.
Information We Collect
We may collect the following personal information when you use the website or contact us:
- Name, phone number, and email address.
- Service address, city, or general service location.
- Vehicle make, model, year, and key/fob issue.
- Appointment details, service details, and messages submitted through forms.
- Call, text, and email communications.
- IP address, browser/device information, cookies, analytics data, and related technical information.
Sources of Personal Information
- Directly from you through website forms, calls, texts, and emails.
- Automatically from website technologies, hosting logs, browser/device data, cookies, and related technical tools.
- From service providers that help host the website, deliver form submissions, provide email, scheduling, payment, analytics, or security services.
How We Use Personal Information
- Respond to service requests and questions.
- Provide quotes and schedule appointments.
- Perform locksmith, car key, fob, and related automotive services.
- Provide customer support and service updates.
- Prevent fraud, abuse, spam, and security incidents.
- Comply with legal, tax, accounting, and recordkeeping obligations.
- Understand website performance and improve website functionality through analytics and technical diagnostics.
How We Share Personal Information
We do not claim that we never share data. We may share personal information with limited categories of recipients when needed for the purposes described in this policy:
- Hosting providers.
- Form or email providers.
- CRM or scheduling tools, if used.
- Payment processors, if used.
- Analytics providers, if used.
- Professional advisors, such as legal, tax, or accounting providers.
- Legal authorities when required by law, subpoena, court order, or to protect rights, safety, or property.
Notice at Collection
| Category of personal information | Examples collected | Purpose | Sold/shared? | Retention period or criteria |
|---|---|---|---|---|
| Identifiers | Name, email address, phone number, IP address. | Respond to requests, provide quotes, schedule service, prevent fraud, comply with legal obligations. | No. | Inquiries/contact form submissions: up to 24 months unless needed longer for service, dispute, legal, tax, or accounting purposes. Service/customer records: up to 7 years where needed for business, tax, warranty, fraud prevention, legal, or accounting purposes. |
| Customer records information | Contact details, service details, appointment details, communications. | Provide service, customer support, billing/payment support if used, recordkeeping. | No. | Service/customer records: up to 7 years where needed for business, tax, warranty, fraud prevention, legal, or accounting purposes. |
| Commercial information | Requested services, quoted services, completed services, vehicle/key/fob issue. | Quote, schedule, perform, and support locksmith/car key services. | No. | Service/customer records: up to 7 years where needed for business, tax, warranty, fraud prevention, legal, or accounting purposes. |
| Internet or network activity | IP address, browser/device information, website logs, cookies, analytics data. | Website functionality, security, spam prevention, analytics, diagnostics. | No. | Analytics data: according to provider settings. Hosting/security logs: retained according to provider settings or business need. |
| Geolocation information | Service address, city, or general service area provided by you; approximate location inferred from IP address. | Determine service area, schedule mobile service, prevent fraud, security. | No. | Inquiries/contact form submissions: up to 24 months unless needed longer for service, dispute, legal, tax, or accounting purposes. Service/customer records: up to 7 years where needed for business, tax, warranty, fraud prevention, legal, or accounting purposes. |
Cookies, Analytics, and Do Not Track
This website uses necessary hosting and security technologies and may use basic browser/device data generated by the hosting provider. The current site includes third-party content delivery resources for Google Fonts, Font Awesome icons, and Swiper front-end functionality. We did not detect Google Analytics, Meta Pixel, Google Ads remarketing, chat widgets, maps, or booking widgets on the website at the time this policy was implemented.
Because the current site does not use advertising or retargeting pixels, we do not use cookies for cross-context behavioral advertising. If analytics are added later, analytics data will be handled according to the provider settings and this policy should be updated.
Some browsers offer Do Not Track signals. There is no common legal or technical standard for responding to Do Not Track signals. The website does not currently respond to Do Not Track signals. Third-party CDN providers may receive technical request information when their resources load.
California Privacy Rights
California residents may contact us to request access, deletion, correction, or information about our data practices. CCPA/CPRA rights apply only if the business meets applicable legal thresholds, but we will review privacy requests submitted to [PRIVACY_EMAIL]. We may need to verify your identity before responding to a request.
No Sale or Sharing of Personal Information
We do not sell personal information and we do not share personal information for cross-context behavioral advertising.
Sensitive Personal Information
The business does not intentionally collect sensitive personal information through the website form. Do not submit Social Security numbers, driver's license numbers, payment card details, or other sensitive data through the form.
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including HTTPS, limited access, data minimization, input validation, and spam-prevention measures. No website, email system, or internet transmission can be guaranteed completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
[LEGAL_BUSINESS_NAME]
[MAILING_ADDRESS]
[PRIVACY_EMAIL]
[BUSINESS_PHONE]